How We Can Help
AZELIVO provides reasonable customer support for product access, download problems and basic clarification of the instructions supplied with a purchased product.
For assistance, email spkstar4u@gmail.com and include your name, purchase email address, order details and a clear description of the problem.
Support Includes
- Help with accessing or downloading purchased files.
- Assistance when a supplied file cannot be opened.
- Basic clarification of the instructions included with the product.
- Reporting a materially defective or incomplete file.
- Questions about the applicable product licence.
Support Does Not Include
- Custom spreadsheet development or product modification.
- Project-specific estimating, pricing or business analysis.
- Review of bids, contracts or business records.
- Training in Microsoft Excel or other software.
- Accounting, tax, legal, engineering or construction advice.
- Repair of files materially altered, corrupted or damaged after download.
Before Contacting Support
Before contacting us, please confirm that you are using suitable software, have extracted the ZIP file where applicable, and have tried downloading the product again using the link provided with your Payhip purchase.
If the problem continues, include the product name, order details, device and software being used, and a screenshot of any error message.